Administrator & Technical Support Roles

Below we list the roles necessary to participate in the CalAgenda service. The CalAgenda service depends on close cooperation between the service support team and personnel in a subscriber department. Several mailing lists exist to facilitate this partnership. Meetings are also held periodically to ensure that all subscribers are able to exercise influence over how the service is developed and operated.

If you represent a new group subscribing to CalAgenda, or wish to change the assignment of contact personnel in your department, please complete the following worksheet " Sign Up or Change in Departmental COA" and return it to the address listed on the form.

Note: These roles can overlap - they need not be assigned to different people. It is at the discretion of an individual department to assign them in a way that best suits its requirements.

Role: Departmental Account Administrator(s)

Tasks:

Administers the department's CalAgenda users, resources, and groups.
Authorized to contact the CalAgenda Account Administrator.
Listed on the CalAgenda support providers Web page.

Required
Information Name:
Telephone Number:
Email Address:
First, Second, or Third administrator:

Role: Departmental Technical Contact(s)

Tasks:

Provides end-user support for the department's CalAgenda users.
Responsible for installing and configuring the Oracle Calendar software on the department's desktop computers.
Authorized to escalate service problems to the CalAgenda Technical Support team. Works with CalAgenda technical support to plan upgrades, resolve user problems, etc.
Coordinates CalAgenda service changes with appropriate departmental personnel.
Subscribed to the CalAgenda-TechSupport mailing list.
Listed on the CalAgenda support providers Web page. h

Required
Information Name:
Telephone Number:
Email Address:
First, Second, or Third contact person:

Role: Planning Group Representative

Tasks:

Senior representative for the subscriber department. Has authority to articulate the department's priorities.
Represents the department at meetings of the CalAgenda Planning Group.
Coordinates CalAgenda service changes with appropriate departmental personnel.
Subscribed to the CalAgenda-Planning-Group mailing list.
Listed on the CalAgenda support providers Web page. >

Required
Information Name:
Telephone Number:
Email Address:

Role: Departmental Account Administrator(s)
Tasks:	Administers the department's CalAgenda users, resources, and groups. Authorized to contact the CalAgenda Account Administrator. Listed on the CalAgenda support providers Web page.
Required Information	Name: Telephone Number: Email Address: First, Second, or Third administrator:
Role: Departmental Technical Contact(s)
Tasks:	Provides end-user support for the department's CalAgenda users. Responsible for installing and configuring the Oracle Calendar software on the department's desktop computers. Authorized to escalate service problems to the CalAgenda Technical Support team. Works with CalAgenda technical support to plan upgrades, resolve user problems, etc. Coordinates CalAgenda service changes with appropriate departmental personnel. Subscribed to the CalAgenda-TechSupport mailing list. Listed on the CalAgenda support providers Web page. h
Required Information	Name: Telephone Number: Email Address: First, Second, or Third contact person:
Role: Planning Group Representative
Tasks:	Senior representative for the subscriber department. Has authority to articulate the department's priorities. Represents the department at meetings of the CalAgenda Planning Group. Coordinates CalAgenda service changes with appropriate departmental personnel. Subscribed to the CalAgenda-Planning-Group mailing list. Listed on the CalAgenda support providers Web page. >
Required Information	Name: Telephone Number: Email Address: